Around 36% of all submitted assessment requests do not result in a payout. This figure is made up of an “inactive rate” of around 20% and a rejection rate of about 20%. Of the plausible smartphone claims, around 20% could be repaired cost-effectively.
The inactive rate refers to the proportion of cases in which the claimant no longer responds after submitting a claim. E.Via contacts claimants and asks them to provide detailed information about the damage in the E.Via claimant portal. Only 80% of those contacted comply with this request. Possible reasons for this can be found here..
To ensure that a case is plausible, we conduct a thorough review and, if necessary, reconstruction tests. This allows us to increase the likelihood that the information and facts provided are accurate and serve their intended purpose. Our plausibility testing methods are carefully developed and regularly reviewed to ensure we deliver the best possible results.
In addition to examining the case and conducting reconstruction tests, it is also important to verify that the device belongs to the claimant. This involves checking whether the device actually belongs to the claimant and whether it was in use at the stated time. Furthermore, comparing the damage descriptions provided by the claimant and the policyholder is essential to ensure there are no inconsistencies and that the claim is indeed plausible.
All of these steps help increase the reliability and accuracy of the plausibility assessment.
Non-plausible cases are documented in an expert report. The device from this assessment is immediately returned to the claimant.
The current market value is always determined based on the device’s current replacement value, which we research individually for each case. Depreciation is then applied linearly over the device’s economic lifespan. The economic lifespan depends on the device category and is aligned with official depreciation guidelines. Depreciation ends with the residual value at the end of the lifespan, which is specified in the expert report. If the device is returned upon request, the residual value is deducted from the settlement amount. If the device is recycled by E.Via, E.Via pays the residual value to the insurer.
With E.Via claims management, savings of up to €110 per claim are possible. This savings potential is based on an average current market value of €460. Through the inactive rate and the proportion of non-plausible cases identified in our assessments, an average saving of €110 per claim is achieved after deducting our costs.
Since 2015, E.Via has been honored every year with the prestigious award “Service-Oriented Claims Service Provider.” This recognition reflects our continuous commitment and outstanding performance in the field of claims services.
Since 2023, E.Via has been awarded the coveted seal “Sustainable Claims Management” every year. This honor recognizes our commitment to pursuing the ideal of harmony between political, economic, and ecological action.
In addition to the relief our claims management provides for our clients, we also offer a wide range of additional services.
Preparation of legally admissible expert reports, in-depth assessments, and photographic documentation. Execution of reconstruction tests, experimental series, and studies.
Review of cost estimates, invoices, and repair reports. Preparation of valuations, calculation of repair costs, and file-based assessments.
Of information and data, such as bank account details, damage descriptions, etc.
Online assessments save time, transport costs, and resources, as no devices need to be shipped. The processing of the case is significantly accelerated.
E.Via handles the complete logistics of your claims, including shipping, return shipping, storage, and, if necessary, proper recycling.
If desired, we take care of repairing damaged devices. Through a nationwide network of manufacturer-certified workshops, claimants always have a partner nearby.
- Smartphones
- Tablets
- Laptops
- Home PCs / All-in-One PCs
- Game consoles
- Smartwatches
- Digital watches
- Televisions
- Turntables
- Amplifiers
- CD / cassette players, radios
- DVD / Blu-ray players
- Speakers, headphones
- Hi-Fi systems
- Music servers
- Kitchen appliances
- Toasters, mixers
- Coffee machines
- Electric kettles
- Vaporizers
- Microwave ovens
- Thermomix
- E-Bikes
- E-Scooter
- Pedelecs
- Hoverboards
- Segways
- Lawn mowing robots
- Mopping robots
- Vacuum cleaning robots
- Pool cleaning robots
- Window cleaning robots
The perfectly coordinated claims management process from E.Via, already familiar in the electronics sector, now also makes every eyewear claim a smooth and worry-free experience. As the recognized partner and expert in data and process intelligence, we support the entire claims process. It is managed by specialized professionals, overseen by master opticians, and delivers the usual high quality of expert reports and services in the shortest possible time.
- Telephones, telephone systems
- Switches / hubs
- Servers
- Routers
- Monitors, mice, keyboards
- Printers, scanners, fax machines
- Modems
- Headsets
Based on structured data from more than 300,000 processed claims, E.Via leverages state-of-the-art AI technologies and the long-standing expertise of its specialists to offer a new dimension of data-driven claims management for liability-related electronics claims.
Discover how K!DS can support your processes and relieve your employees:
With E.Via’s online claims processing, claimants can conveniently enter all relevant information about their claim online via PC, tablet, or smartphone. For TV sets, claimants can take photos of the damage and upload them directly during the process.
Claimants can check the progress of the assessment and, if applicable, the repair at any time in the E.Via claims portal, even after completing the questionnaire. Access to the shipping portal is just as quick as retrieving status updates from our repair workshops.
Customer dashboards
With your personal login to our customer dashboard, you have access to up-to-date monthly KPIs and overviews. View the figures that matter most to your company or corporate group.
Executive summaries
Our visually appealing, customized overviews can be generated in print-ready format at any time. If you wish, you can also receive a current report conveniently by email each month.
A Strong Team
The Fair Damage Group
The Fair Damage Group is one of the leading service providers for the assessment and management of claims and benefit cases for both commercial and private clients.
