Based on structured data from more than 300,000 processed claims, E.Via uses state-of-the-art AI technologies combined with the long-standing expertise of its specialists to offer a new dimension of data-driven claims management for liability-related electronics claims.
K!DS was developed to provide a data-driven, precise plausibility forecast for claims management, based on the claimant’s information and insights from over 300,000 claims.
In coordination with the insurer, K!DS offers the flexibility to either define individual factors for claims steering or allow the system to automatically calculate the probability assessment.
Fixed and individual parameters
Drawing from tens of thousands of data sets and online questionnaires, our software evaluates all claimant information. Currently, 12 factors are assessed in total, several of which can be customized.
The evaluated results lead to an assessment of how the claim can be resolved most cost-effectively for the insurer while ensuring the greatest convenience for the claimant.
Key factors include:
Claim amount
Current market value
Age of the device
Indicators from the online questionnaire
Tracking of individual details
Voluntary personal information
Recognized anomalies from previous evaluations
In the first step, the claimant receives a letter by email or post with the request to complete our online questionnaire.
The claimant completes the questionnaire and selects their device from our comprehensive database, which also contains current replacement prices.
K!DS evaluates the questionnaire and calculates the current market value of the device, the cost-effectiveness of a repair, and, if requested, the plausibility.
K!DS evaluates the questionnaire and calculates the current market value of the device, the cost-effectiveness of a repair, and, if requested, the plausibility.
1. Claim received by insurer
The claim is ideally transmitted to E.Via in a structured format; E.Via can support any required interface.
2. Claim is registered at E.Via, status update sent to insurer
Each status can be automatically transferred to the insurer’s system. A live status portal is available to the insurer.
3. E.Via contacts the claimant and provides access to the claimant portal
The claimant is contacted via email (or postal mail) and receives access to a portal with live data.
4. Claimant completes the online questionnaire in the portal
All relevant claim details (including IBAN, email, etc.) are collected. E.Via evaluates all questionnaires and forwards the data to the insurer.
5. K!DS reviews the case and generates a decision on how to proceed (assessment, repair, etc.)
The case is automatically checked for plausibility, cost-effectiveness, and ownership, and then routed accordingly.
6. Return data set is created and transmitted, including payment data for straight-through processing
In the event of a monetary settlement, E.Via generates a payment data set for the claimant and the assessment fee.
The order status can be viewed in real time. Each claimant and each claims handler receives access to our portal.
Our dashboard allows reports to be generated with live data. Customer reviews are available for viewing.
Integration into existing systems is possible. We are happy to develop a tailored solution together with you.
All data can be transmitted in a structured way.
By generating structured payment data sets, we support straight-through processing and automated payouts.
Data transfer via APIs (including third-party providers) is common practice. We are happy to develop customer-specific interfaces together with you.