As a recognized partner and expert in data and process intelligence for liability-related electronics claims, we support insurers in efficiently managing the entire digital claims process – from case intake and process management to assessment and final settlement (valuation and/or repair).
Based on structured data from more than 300,000 processed claims, E.Via leverages state-of-the-art AI technologies and the long-standing expertise of its specialists to offer a new dimension of data-driven claims management for liability-related electronics claims.
At your request, we organize the complete repair process through a nationwide network of 150 partner workshops or directly with the manufacturer.
By working with authorized service centers, the manufacturer’s warranty is preserved.
Review of cost estimates, invoices, and repair reports.
Preparation of valuations, calculation of repair costs, and file-based assessments.
Examination of a device and preparation of an expert report based on the submitted documentation, including the evaluation of additional information such as damage descriptions, images, and more.
Preparation of legally admissible expert reports, in-depth assessments, and photographic documentation. Execution of reconstruction tests, experimental series, and studies.
Examination of a device and preparation of an expert report with photographic documentation, including device request and determination of damage data from the claimant.
Organization of the complete logistics process via the E.Via shipping portal.
We are happy to present our products in person and provide training for your claims handlers – free of charge, of course.
If you are interested in a comprehensive information session at your premises, please contact us. A typical presentation on claims management, assessment techniques, and prevention usually lasts around 1.5 hours including a Q&A session.
Naturally, these sessions can also be conducted online via video conference.
We look forward to your inquiry!
Data recovery, including from deleted and formatted storage media.
Negotiations of shared liability and depreciation with claimants.
Warranty handling directly with the manufacturer.
Fachgerechte und datenschutzkonforme Entsorgung.