At E.Via, we place great importance on fast and straightforward handling of claims. That’s why we have decided to forgo elaborate expert reports when repairing damaged devices. This not only saves time and costs but also ensures quicker processing and return of repaired devices to our clients.
As a reliable partner in claims management, we provide comprehensive repair logistics. We take care of the entire repair process from start to finish, ensuring that your devices are back in operation as quickly as possible. With our many years of experience and expertise, we are able to carry out even complex repairs quickly and reliably.
To guarantee first-class repair quality, we work exclusively with certified manufacturer service centers. This ensures that the manufacturer’s warranty remains valid and that our clients can rely on the high quality and dependability of our repairs.
At E.Via, we are proud to deliver outstanding service and fast solutions in the event of claims. Contact us today and let us show you how we can support you!
If the claimant agrees and the repair of a device is economically viable, E.Via takes over the entire repair logistics. This offers many advantages.
When a device is repaired, no expert report is required. This saves unnecessary costs, processing time, and resources for your claims handlers.
We reserve spare parts for repair cases at an early stage. Our daily shuttle service quickly delivers devices to authorized workshops. By shipping directly back to the claimant, we also save time and effort for all parties involved.
By carrying out repairs at certified manufacturer workshops, we ensure complete restoration of the device using original components. The repair process is fully traceable, and the manufacturer’s warranty remains intact.
In the case of repairs – both physical and online assessments – we can offer your customers and claimants an on-site service. Through our own service partner network, claimants are directed to the nearest partner shop if this is their preferred option. With a repair pass provided by us, repairs can then be requested or carried out quickly, easily, and free of charge for the claimant.
The first part of this network has already been launched. Through partnerships with certified manufacturer workshops and retailers in Germany and Austria, all Apple products can already be processed quickly and easily in this way.