We take pride in offering our customers and claimants environmentally conscious and sustainable solutions. We use only green electricity and handle resources with care to minimize our ecological footprint.
Our primary goal is to repair damaged devices whenever possible, in order to conserve resources and protect the environment. If a repair is not feasible, we ensure the proper recycling of the devices to guarantee that valuable materials are reused.
Our experienced team works closely with insurance companies to ensure fast and efficient claims handling. We use state-of-the-art technology and high-quality materials to carry out reliable repairs and ensure that devices are up and running again as quickly as possible.
At E.Via, we place great importance on customer satisfaction and environmental protection. We are proud to contribute to the preservation of our environment while delivering outstanding service quality to our clients. Get in touch with us today to learn more about how we can support you!
Since 2023, E.Via has been honored annually with the prestigious "Sustainable Claims Management" seal. This recognition highlights our commitment to aligning political, economic, and environmental action—ensuring that the needs of today’s generation are met without compromising those of future generations. At E.Via, we place particular emphasis on minimizing the consumption of finite resources and promoting environmentally friendly claims handling through sustainable practices.
We consistently implement concrete measures for sustainable claims management and continuously develop them further. We are convinced that sustainable claims solutions will evolve dynamically along the entire value chain—and that the insurance industry is only at the beginning of this crucial development. With E.Via, you are choosing a partner that acts responsibly today while keeping an eye on the future.
In addition to its significant environmental benefits, the sustainability repair also offers clear advantages in claims handling—for both claimants and insurers.
In many cases, an official repair by the manufacturer’s authorized service centers is no longer economically viable due to the device’s low current value. This often results in a payout and the purchase of a new device. However, in many of these cases, claimants would actually prefer a repair—especially when personal data is stored on the device.
With the sustainability repair, these devices can be refurbished and repaired. Together with our partners, we offer alternative repair methods to make this possible.
- The claimant can continue using their own device
- The claimant does not need to arrange the repair themselves
- Data on the device remains intact
- Repair quality matches that of the manufacturer's service
- 12-month warranty on all work performed and parts used
- Repair is more cost-effective than paying out the current value
- Faster processing
- Increased customer satisfaction, as devices can continue to be used and personal data is preserved
- Streamlined processes due to fewer follow-up questions from the claimant
The production of smartphones is a business that often comes at the expense of the environment. Manufacturing requires valuable precious metals and so-called "rare earth elements," which are extracted using harmful chemicals. The growing demand for raw materials is causing severe damage to nature and could soon lead to the depletion of certain resources. In addition, the energy consumption is enormous. Since the beginning of the smartphone boom in 2007, marked by the release of the first Apple iPhone, smartphone production has consumed 968 terawatt-hours of electricity—an amount equivalent to India’s entire annual energy consumption, according to Greenpeace.
For this reason, we not only support environmental projects in general, but also actively promote environmental protection through our “Sustainability Repair” initiative, following the principle: “Every repaired smartphone conserves resources.”