With E.Via’s online claims processing, claimants can conveniently enter all relevant information about their claim via PC, tablet, or smartphone. For TV sets, claimants can take photos of the damage and upload them directly during the process.
Through online claims processing, we handle questionnaires for all types of claims as well as the assessment of televisions. Around 50% (and growing) of claimants choose the online questionnaire instead of filling out the paper form.
This results in faster device submissions. The questionnaires are completed more accurately, and we can also respond more quickly to the need for new or modified questions.
By entering a unique, secure, and personalized access code, the claimant gains access to the service portal. If data from the claimant has already been stored, it is protected by an additional access method.
Agencies and insurers can, upon request, receive their own access, which provides access to a reduced data set.
The status overview provides claimants with all the key information about their case at a glance. The current processing status is visible, along with additional details, for example, if further information is required.
Depending on the status, it is also possible to add or edit further case information.
If the case is closed and qualifies for repair, claimants can conveniently select a repair workshop near them and initiate the repair.
To collect all the necessary data for case processing, claimants complete a questionnaire in the service portal. This questionnaire is case-specific and can also be customized according to client requirements.
Claimants have the option to upload relevant images of their damage and leave specific notes for our assessors.
To simplify case processing, claimants can directly select the relevant device in the questionnaire.
Together with the purchase date, our system calculates parameters such as replacement value, new price, and, if applicable, current market value.
This data is used in the claims steering process within K!DS to ensure a smooth and efficient case handling experience for both claimants and clients.
With E.Via’s online claims processing, claimants can conveniently enter all relevant information about their claim online using a PC, tablet, or smartphone.
For TV sets, claimants can take photos of the damage and upload them directly as part of the process.
Through online claims processing, we handle questionnaires for all types of damages. Around 50% (and rising) of claimants choose the online questionnaire over completing the paper version. This results in faster submission of devices and shorter processing times.
Claimants can access the E.Via claims portal at any time, even after completing the questionnaire, to check the progress of the assessment and, if applicable, the repair.
Access to the shipping portal is just as quick as obtaining status updates from our repair workshops.
Using the GPS data of the photos, we can in most cases even determine whether the TV set was photographed at the claimant’s address or at another location. This allows us to uncover certain self-inflicted damages, which has slightly increased the rejection rate.
Thanks to the guided process, the questionnaires are completed more precisely, and we can respond more quickly to the need for new or modified questions.