As the recognized partner and expert for data and process intelligence in liability-related electronics claims, we support the efficient implementation of the entire digital claims process – from intake and steering to assessment and final settlement (valuation and/or repair).
Based on individually defined parameters, E.Via helps its clients significantly and continuously improve overall claims performance in all its aspects, aligned with their specific objectives. At the same time, we offer structured data transfer for the entire process, enabling full straight-through processing.
Can the described course of events be verified based on the available information?
Can the item be clearly assigned to the claimant?
What is the value, and would a repair be economically viable?
Is a repair actually desired by the claimant?
1. Claim received by insurer
The claim is ideally transmitted to E.Via in a structured format; E.Via can support any required interface.
2. Claim is registered at E.Via, status update sent to insurer
Each status can be automatically transferred to the insurer’s system. A live status portal is available to the insurer.
3. E.Via contacts the claimant and provides access to the claimant portal
The claimant is contacted via email (or postal mail) and receives access to an online portal with live data.
4. Claimant completes the online questionnaire in the portal
All relevant claim details (including IBAN, email, etc.) are collected. E.Via evaluates all questionnaires and forwards the data to the insurer.
5. An expert reviews the case and decides whether an assessment with expert report is required, or if the device should be repaired
The case is checked for plausibility, cost-effectiveness, and ownership.
6a. An expert report is prepared and forwarded to the insurer
If a repair is not economically viable or the case lacks plausibility, we prepare a detailed expert report. This includes information on the course of events, a plausibility assessment, as well as the current market and replacement value of the device.
6b. The device is repaired
If a repair is viable, the case is plausible, and the claimant agrees, we proceed directly with the repair. After a short processing time, the claimant receives their repaired device back. In the case of an online assessment, where no device is shipped, the claimant receives a repair voucher for one of our service partners.
7. Return data set is created and transmitted, including payment data for straight-through processing
In cases of monetary settlement, E.Via generates a payment data set for the claimant and the assessment fee.
The order status can be viewed live. Each claimant and each claims handler receives access to our portal.
Our dashboard allows the creation of reports with live data. Customer feedback is available for review.
Integration into existing systems is possible. We are happy to develop a customized solution together with you.
All data can be transmitted in a structured format.
By generating structured payment data sets, we support straight-through processing and automated payouts.
Data transfer via APIs (including third-party solutions) is common practice. We are happy to develop customer-specific interfaces together with you.