With E.Via’s online claims processing, the claimant can conveniently enter all relevant information about their claim online via PC, tablet, or smartphone. For TV sets, the claimant can take photos of the damage and upload them directly during the process.
Through the new E.Via reporting tool, we provide our clients and their claims handlers with a complete overview of all assigned cases, including statistical evaluations. Indicators such as closure rates, plausibility rates, and repair rates can also be tracked on a daily basis. Access is provided directly by us.
Group-wide evaluations as well as specific customer satisfaction metrics can also be viewed in our dashboard.
Discover the E.Via price calculator – the ideal online tool for insurers who need quick and easy access to up-to-date information on devices and repair costs.
Our user-friendly tool provides access to a large and up-to-date device database, including detailed information on new prices and tiered repair cost options. With the price calculator, insurers save valuable time and resources by avoiding lengthy research across multiple platforms.
The tool offers an intuitive interface that allows our clients to quickly and easily find the information they need. Whether it’s for evaluating claims or checking repair costs, the price calculator is the perfect solution.
Try it today and experience the efficiency of the E.Via price calculator – the online tool that saves insurers time, effort, and costs.
Through our logistics partners, we provide claimants with a shipping portal where they can arrange the shipment of devices to be inspected. Shipping labels, pickup orders, and shipping status information are conveniently available there at any time.
Whenever possible, E.Via conducts device assessments online. Using the data provided in the service portal and the damage images uploaded by the claimant, our claims management team decides whether an online assessment of the device is necessary.
Online assessment means:
- Faster processing of the claim
- No need to ship the device
- Expert evaluation of the damage by E.Via specialists
- Sustainable processes through savings in time, costs, and resources
- Greater claimant satisfaction
Data transfer via APIs (including third-party providers) is common practice. We are happy to develop customer-specific interfaces together with you.
- Support for common interfaces (e.g., XML, JSON)
- Adaptation to existing systems
- Development of custom interfaces
- Automatic email parsing via BOT (custom script development)
- Straight-through processing using special markers in email subject lines
- Collaboration with third-party providers
- Provision of secure FTP or SFTP servers for data storage